CE Classes

DURATION
.5 Days3-4 Hours
COST
$150
DATES
December 3, 2020

Continuing Education Classes

WORDS MATTER: TURNING ESCALATING LANGUAGE INTO PRODUCTIVE CONVERSATION

November 13, 2026 – In person training – 9:00 AM-12:30 PM

Cost: $150

Presented by Tracy Gould Sheinin, Clarity Mediation

What happens when a mediation gets stuck in “always,” “never,” blame, accusations, and assumptions? Learn how the words we use can either escalate conflict—or create an opening for meaningful dialogue.

In this interactive 3-hour continuing education course, mediators will explore practical techniques for reframing emotionally charged language, asking questions that uncover what really matters, and maintaining neutrality while helping parties move from positions toward productive conversation.

Through discussion, demonstrations, and hands-on exercises, participants will leave with practical tools they can use immediately in their next mediation.

This course is approved by the Georgia Office of Dispute Resolution for 3 hours of continuing education.

 

MEDIATING ON ZOOM

December 17, 2026 – Online training – 8:30 AM – 12:30 PM  

Cost: $150

This CE class is designed to ensure mediators have the skills to effectively and confidently mediate cases on Zoom. It will cover:

  • how to schedule a Zoom mediation with settings that adhere to confidentiality and neutrality;
  • how to obtain legally binding signatures electronically;
  • how to manage the platform during a mediation;
  • how to adapt the mediation process to the virtual setting;
  • how to manage communication and information sharing online.

This course is approved by the Georgia Office of Dispute Resolution for 4 hours of continuing education.

ENROLL