Basic Mediation Skills Training


A basic introduction to mediation. Designed to provide the participant with an understanding of the mediation process.

Generally 40 hours in length to meet the requirements of the Georgia Office of Dispute Resolution for being a registered neutral.

May be adapted for an organization or agency to meet particular needs

Learning objectives include:

  • To monitor and facilitate communication 
  • To correctly apply the mediator's role in the resolution of disputes 
  • To establish an atmosphere conducive to reaching agreement 
  • To practice the mediation process 
  • To position the process of mediation appropriately within the traditional legal framework 


Facilitation Training

Customized for the agency or organization.

Generally 2 to 3 days in length.

Designed to equip the participant with basic skills for facilitating difficult meetings. May be focused on the following areas:
 

  •  Staff Meetings
  •  IEP Meetings in Special Education
  •  Community Discussions
  •  Church Committees
  •  Inter-agency or multi party meetings


 

  Mediation Training for Special Education Disputes

The State of Georgia and JCA developed one of the first systematic, statewide procedures for mediation services in Special Education in the United States.
 

Integrates the active role of parents intended by IDEA.

Offered as a means to resolve conflict informally as well as formally.

Focuses on cases that include a variety of stakeholders.

Acknowledges the intricacies of dealing with the often difficult problems arising from disagreements about appropriate educational programs for students. 


Advanced Mediation Training

Designed to meet the needs/requests of experienced mediators. 

Generally 3 days  in length, but may be adapted to meet the agency's needs

  • Divorce/custody 
  • Probate 
  • Multi-party cases 
  • Case involving persons with disabilities 
Offers advanced update for individuals who have been trained and mediating using the JCA model 


Training for Law Students

Mediation process and other forms of alternative dispute resolution

Can be offered as part of law school curriculum 

Other classes offered by JCA qualify for CLE credit 


Training for Conflict Resolution 

Workshop format
  • One to eight hours in length 
  • Customized to include specific needs 
  • Focuses on increasing skills needed in conflict prevention and resolution 
  • Immediate application 
  • Techniques are varied to provide active participation 
Topics often include:
  • Origins of conflict 
  • Models of conflict resolution 
  • Personal styles of behavior 
  • Negotiation strategies 
  • Using language appropriately in conflict situations 
  • The power dynamics in negotiation 

Mediation Training for Workplace Disputes

Customized basic level of mediation training to workplace issues

Generally 3 days in length, but may be expanded to 4 or 5 days depending on the agency's needs.

  • EEO complaints regarding the Americans with Disabilities Act and the Civil Rights Act of 1964, as amended, in both the public and private sector. 
  • Corporate settings 
  • Includes Federal Workplace Disputes Training which leads to certification in mediator of disputes that arise in the workplace